The company adds that there was also no involvement of third-party actors. 01% of its total customer base had the ability to view the contact information of a small subset of other customers, to its knowledge Kopp is the only customer that accessed other customers’ information and that no financial or banking information was visible as part of this incident. As a company, we remain committed to working hand-in-hand with our customers to resolve any issues or concerns and will continue to do so in the future,” the company says.īrinks also says that less than. All Brinks Home customer service representatives go through a rigorous training program, which includes training around data privacy and security. “We have since reinforced our protocols and trainings with the representative in question to ensure compliance with our escalation procedures. Related: Building on the Brinks Brand: The Evolution of Brinks Home Kopp’s September 2022 email, the Brinks Home team took immediate action to remediate the situation and resolved this isolated issue within 24 hours with no impact to our service.”ĭespite the unintended data breach that lasted nearly a year, Brinks has not notified any of its customers whose data was exposed, saying it conducted a review with both internal and external counsel and determined that the nature of the data that was visible did not require a customer notification.īrinks says the customer service representative who originally spoke with Kopp in July was from a third-party and did not follow the proper protocols and procedures required by Brinks Home when an escalation is requested by its customers. Residential and small business customers Visit Customer Support. We are excited to serve you and look forward to providing a best-in-class experience for many years to come. Regarding the issue with the BrinksHome portal, upon receipt of Mr. You are officially part of our customer family, giving you all the benefits of our award-winning service. When reached for comment on the story, Brinks told SSI, “Brinks Home’s number one priority is ensuring the safety and security of all our customers, and we take the matter of data privacy very seriously. He estimates he was able to access other customers’ data for seven to 10 months. Ultimately, by mid-September, Kopp saw that the issue seemed to be fixed after sending the company an email. Pardon my wordiness.Related: Ultra Affordable DIY Security Camera Maker Wyze Suffers Data Breach ![]() The developer should update the app to show two buttons with one button being highlighted to indicate that the door is either “opened” or “closed” and the other button to show “open” or “close”. There is a difference in the meaning of “close” and “closed”. ![]() I saw “close” which would indicate to close the door, no other option was showing and just by chance I tapped on the screen to find that would open the door. In my case the first time going to the new app to check the garage door. With the Brinks version, when the door is “closed” “close” is displayed with no other button displayed to clearly offer to touch to open or close. There are a couple of features that were more “straight forward” with the P A app, previously for example, with the Garage Door button it displayed open and closed buttons, with one being highlighted when the door was either “open” or “closed”. I’ve been a Protect America subscriber for many years now and since it is now Brinks service has not changed but the functionality of the app has. Not yet using Brinks Home Security to protect your home and family? Visit to get started today! ![]() PLEASE NOTE: This app will only work with a Brinks Home Security system (formerly Protect America) and certain features are only supported with optional equipment and plans. * Receive alerts for events that matter most to you ![]() * Control other Z-Wave home automation devices * Watch live feeds or recorded video clips Not leaving home? Use the app to control Z-Wave devices without leaving the couch, arm your system from your bed, or check on a noise by viewing live video feeds from your Wi-Fi connected cameras. Quickly check on your home, arm and disarm your system, and get alerts if something isn’t right. Stay connected to your home wherever you go! Brinks Home Security™ now monitors Protect America™ customers and puts the tools to control your home security and automation system in the palm of your hand.
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